BNPL Merchant + PerformLine

About the Client

This industry-leading organization operates as a financial lender of installment loans for consumers to use at the point of sale to finance a purchase.

Business Challenges

This nationally recognized leader in the BNPL space experienced rapid growth over a 24-month period, with a significant increase during the COVID-19 crisis. They needed a way to quickly scale coverage of their merchant network to monitor, identify, and remediate potential risks. They also needed comprehensive reporting to satisfy internal and external compliance obligations—all without the need to hire more headcount.

Their manual review process was time-consuming, not scalable, and didn’t provide the insights and accountability to meet increasing demands. They looked to PerformLine’s expertise with Web Monitoring and Pro Services to automate their compliance monitoring and meet their immediate regulatory demands

PerformLine Solutions

• Web Monitoring to automate and scale the review of their merchant pages for regulatory compliance, including required disclosures as they relate to their brand and product offering.

• Pro Services to add another layer of expert QA and review to their efforts. PerformLine’s team of expert QA analysts identify affiliate merchant pages that violate the client’s brand or regulatory guidelines and then move those posts into Workflow to be quickly remediated by the BNPL compliance team

• Industry Rulebooks that are built on years of experience with regulators and clients in regulated industries, PerformLine’s library of rulebooks provided the solid compliance foundation the client needed to onboard quickly and comprehensively.