By analyzing data from the CFPB's Consumer Complaint Database and their enforcement actions, we've gathered key observations and actionable takeaways that every company should know to mitigate their risk and head off potential investigations.
These valuable insights can help companies understand their own complaint issues and potentially use the resulting Risk Signals to improve regulatory compliance efforts, customer experience and operational effectiveness.
A few things you'll learn from this report:
- How many complaints puts a company at high probability of being fined
- The potential liability of fines when reaching certain complaint thresholds
- How complaints from Special Groups increase potential risk
- And more...