How a fast-growing BNPL merchant network uses PerformLine to monitor for compliance at scale

About the Client

This industry-leading organization operates as a financial lender of installment loans for consumers to use at the point of sale to finance a purchase.

Business Challenges

This nationally recognized leader in the BNPL space experienced rapid growth over a 24-month period, with a significant increase during the COVID-19 crisis. They needed a way to quickly scale coverage of their merchant network to monitor, identify, and remediate potential risks. They also needed comprehensive reporting to satisfy internal and external compliance obligations—all without the need to hire more headcount.

Their manual review process was time-consuming, not scalable, and didn’t provide the insights and accountability to meet increasing demands. They looked to PerformLine’s expertise with Web Monitoring and Pro Services to automate their compliance monitoring and meet their immediate regulatory demands.

PerformLine Solutions

• Web Monitoring to automate and scale the review of their merchant pages for regulatory compliance, including required disclosures as they relate to their brand and product offering.
• Pro Services to add another layer of expert QA and review to their efforts. PerformLine’s team of expert QA analysts identify affiliate merchant pages that violate the client’s brand or regulatory guidelines and then move those posts into Workflow to be quickly remediated by the BNPL compliance team
• Industry Rulebooks that are built on years of experience with regulators and clients in regulated industries, PerformLine’s library of rulebooks provided the solid compliance foundation the client needed to onboard quickly and comprehensively.

The Results

More Efficient

Within the first year, PerformLine was able to help the company reduce remediation time from 55.2 days to 21 days.

Responsive Reporting

The detailed reporting provided by the PerformLine platform, which includes a full audit trail, has helped them manage regulatory audits and inquiries.

Scalable Growth

The compliance program has grown to become efficient, effective, and scalable—without the need to add additional headcount to their compliance team.