From Manual to Fully Automated Enterprise Compliance Oversight in 90 Days with PerformLine

About the Client

As one of the top 20 banks in the U.S., this bank delivers a standout suite of financial products, with credit cards at the heart of its offerings. From generous cashback to travel perks and tools for building credit, its programs are designed to meet a wide range of financial needs. 

Business Challenges

With over 20 co-branded credit card programs and dozens of marketing channels and partners, this bank’s internal team was stretched thin. The process relied heavily on manual efforts, leaving too much room for error and not enough time to keep up.

The bank needed to reduce risk, increase visibility, and modernize its compliance oversight—and they needed to do it quickly. With a firm internal deadline to sunset their manual review process, there was no room for a slow or staggered rollout.

The Goals

• Retire the manual review process before the internal deadline
• Automate compliance oversight across the web and email channels
• Monitor 20+ co-branded credit card programs at scale

Why PerformLine

The bank partnered with PerformLine for its ability to meet enterprise needs with speed and scale. The platform offers:

• Automated monitoring across high-risk marketing channels
• Advanced discovery to surface previously unknown content and brand mentions
• Customizable rule configuration tailored to the bank’s internal guidelines
• Rapid implementation with tangible value delivered in weeks

Early Wins: Proving Value Within Two Weeks

Even before implementation was officially complete, the bank began seeing value:

• Custom rules were built and deployed early, revealing compliance risks within weeks
• Quick platform access allowed for real-time rule feedback and testing
• Automated monitoring implemented for 20+ card partners with visibility where they had none before
• Discovery tools uncovered unknown content, giving them insights they couldn’t find manually