get the 2020 consumer complaints report

An analysis of consumer complaints and the risk signals that they present for financial institutions

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This report dives deep into consumer complaint data collected from the FTC's Sentinel Network, the CFPB's Consumer Complaint Database, and the PerformLine platform to highlight key trends, present notable observations, and provide actionable takeaways that every financial institution should know to mitigate compliance risk and head off potential investigations—including the Enforcement Risk Scale that helps determine your organization's risk of enforcement and potential liability of fines based on complaint count.

What else will I find in this report?

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This report includes insight into:

  • How regulators use consumer complaints and why they're critical to a sound compliance program
  • Key complaint trends by year, category, and location, including 2020 so far
  • Your organization's risk of enforcement and potential liability of fines based on complaint count
  • Insight into COVID-19 complaints and the compliance challenges financial institutions are facing
  • The impact of regulators' focus on protecting vulnerable populations, including military servicemembers and older Americans
  • And much more



 


 

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PerformLine helps leading organizations mitigate compliance risk across consumer touchpoints. See how we can protect your brand across web, calls, messages, emails, documents, and social media.