An analysis of consumer complaints and the risk signals that they present for financial institutions
This report dives deep into consumer complaint data collected from the FTC's Sentinel Network, the CFPB's Consumer Complaint Database, and the PerformLine platform to highlight key trends, present notable observations, and provide actionable takeaways that every financial institution should know to mitigate compliance risk and head off potential investigations—including the Enforcement Risk Scale that helps determine your organization's risk of enforcement and potential liability of fines based on complaint count.
This report includes insight into:
Discover. Monitor. Act
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