Deep Dive: Compliance Risk Signals from Consumer Complaints

Deep Dive: Compliance Risk Signals from Consumer Complaints

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What do consumer complaint trends mean for you?

Join our compliance experts for a deeper dive into our findings on consumer complaints submitted to the CFPB, what they can foreshadow for financial institutions and what we expect in the regulatory landscape and marketing compliance. We cover topics like:

      • How complaints drive enforcement actions and the collaboration between the CFPB + other regulatory agencies 
      • Increased scrutiny on mortgages, fair lending, and bias & discrimination
      • The up and coming BNPL space and the inevitable regulatory impacts
      • The risks for nonbanks and the CFPB’s potential to use their authority to impose enforcement actions on responsible persons

Additional Resources:

Access the full 2021 Complaint Risk Signal Report here:

Check out this infographic on mortgages, fair lending, and consumer complaints:

Learn more about PerformLine’s fair lending rulebooks:

Takeaways from our most recent BNPL roundtable can be found here:

Get your free risk assessment here:


Mike Gibney_BW

Michael Gibney
Client Solutions Architect


Rhonda McGill
Sr. Director of Client Solutions


Gianna Barrere
Senior Marketing Specialist

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