Deep Dive: Compliance Risk Signals from Consumer Complaints

What do consumer complaint trends mean for you?

Join our compliance experts for a deeper dive into our findings on consumer complaints submitted to the CFPB, what they can foreshadow for financial institutions and what we expect in the regulatory landscape and marketing compliance. We cover topics like:

• • • How complaints drive enforcement actions and the collaboration between the CFPB + other regulatory agencies 
    • Increased scrutiny on mortgages, fair lending, and bias & discrimination
    • The up and coming BNPL space and the inevitable regulatory impacts
    • The risks for nonbanks and the CFPB’s potential to use their authority to impose enforcement actions on responsible persons
      
      

Additional Resources:

Access the full 2021 Complaint Risk Signal Report here: https://bit.ly/3rGoH9e

Check out this infographic on mortgages, fair lending, and consumer complaints: https://bit.ly/3rJhrt6

Learn more about PerformLine’s fair lending rulebooks: https://bit.ly/3pG5nXc

Takeaways from our most recent BNPL roundtable can be found here: https://bit.ly/3lKeHb4

Get your free risk assessment here: https://bit.ly/3y0TezN